How do I log in?
Enter your email address and password in the “Returning Customer” section of the login page and click “Log In”
If you do not yet have an account:
Click “Register” under the “New Customer” section of the login page and fill out the required fields on the registration page. You will receive an email to validate your account and must click the link in order to activate your account. Once you’ve done so, you can log in and shop for Trident Seafoods Gear!
What do I do if I forget my password?
If you forgot your password, you may request a new password that will be sent via e-mail. Click the “Forgot Password” link in the “Returning Customer” section of the login page. Enter your email address used to register your account and check your email for the reset password link.
How do I place an order?
To make a selection, choose the quantity, size, color (if applicable) and click on the 'Add to Shopping Cart' button. The items selected will then be added to the “Cart”, which is viewable and accessible in the upper right hand corner of the webpage. To view the contents of your shopping cart, review totals, and/or edit items, click on ‘My Cart'. To complete your order, click the 'Proceed to Checkout' button.
How do I pay for my order?
Once you are ready to complete your purchase, payment can be made by credit card (Visa, MasterCard & American Express).
Can I ship to my P.O. Box?
For tracking purposes, our fulfillment company only ships via UPS. Unfortunately, UPS cannot ship to a P.O. Box.
When will my order ship?
Orders placed prior to 2 pm PST, Monday-Friday, will be shipped within two business days. Orders placed after 2 pm PST, Monday-Friday, will be shipped within three business days. Special rush requests will be accommodated, if possible. To place a request, please CONTACT US
How do I check the status of my order?
• Login to your account
• Click My Account
• Click Orders
• Find Order # and click on ‘Details’ to review the order contents and tracking information.
What if I receive a damaged item?
Please contact Customer Service right away if you have received a damaged item. CONTACT US
How do I return/exchange an item?
If you should have any problems with your Trident Seafoods Gear Store Purchase, please use the following RMA (Return Merchandise Authorization) form: Click here.
Please note: Returns are only available on new, unused items. Returns over 30 days may be subject to a 15% restocking fee. Shipping charges on exchanged/returned merchandise are the responsibility of the customer unless deemed defective or a warehouse error.
Will I be charged sales tax?
Sunrise Identity is required by law to collect applicable state sales tax within the US on purchases shipped to all states EXCEPT:
No shipments are made to international addresses at this time.
Can I place a phone order?
Due to the volume of orders and potential credit card related liability issues, we are unable to process phone orders.