Fulfillment services will be closed May 28th. Shipping will resume on May 29th.
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How do I log in? Simply click the LOGIN button in the top right hand corner of the site.
If you do not yet have an account: Click “New Members Sign Up Here”. Complete the various fields and click Create Account. Start shopping by clicking on a category on the navigation bar. A welcome message will be sent to your email address.The Trident Seafoods Gear Store allows customers to enjoy their shopping experience before creating an account. If you prefer to use this method, simply shop through the site and when you are ready to check out, click “View Cart” in the upper right hand corner of the website and click on “Checkout Now”. This will take you to the Address Book where you can Register & Checkout. If you prefer to not register, click “Skip Login & Checkout”, enter your email, billing and shipping address, and proceed with checkout.
What do I do if I forget my password? If you forgot your password, you may request a new password that will be sent via e-mail. Click Login, click the “Request A New Password” button. The system will generate a one-time use, temporary password that will be sent to your email address, along with a link back to the site. You will then be prompted to enter the temporary password and create a new password.
How do I place an order? To make a selection, choose the quantity, size, color (if applicable) and click on the 'Add to Shopping Cart' button. The items selected will then be added to the “Cart”, which is viewable and accessible in the upper right hand corner of the webpage. To view the contents of your shopping cart, review totals, and/or edit items, click on ‘View Cart'. To complete your order, click the 'Checkout Now' button. You will then be directed to a secured server where you will confirm your shipping and payment information and be able to place your order.
How do I pay for my order? Once you are ready to complete your purchase, payment can be made by credit card (Visa, MasterCard & American Express).
Can I ship to my P.O. Box?
For tracking purposes, our fulfillment company only ships via UPS. Unfortunately, UPS cannot ship to a P.O. Box.
When will my order ship?
Orders placed prior to 2 pm PST, Monday-Friday, will be shipped within two business days. Orders placed after 2 pm PST, Monday-Friday, will be shipped within three business days. Special rush requests will be accommodated, if possible. To place a request, please CONTACT US
How do I check the status of my order? • Click Login, login to your account
• Click My Account
• Click My Order Status
• Find Order #, view Status, click Track, view/click tracking code. Upon shipping, you will also receive an automated email confirmation with the tracking details of your order.
What if I receive a damaged item? Please contact Customer Service right away if you have received a damaged item. CONTACT US
How do I return/exchange an item? If you should have any problems with your Trident Seafoods Gear Store Purchase, please use the following RMA (Return Merchandise Authorization) form: Click here. Please note: Returns are only available on new, unused items. Returns over 30 days may be subject to a 15% restocking fee. Shipping charges on exchanged/returned merchandise are the responsibility of the customer unless deemed defective or a warehouse error.
Will I be charged sales tax? Sunrise Identity is required by law to collect applicable state sales tax within the US on purchases sent to the following states:
International orders? While we try to make this the best shopping experience possible for all customers, international orders are subject to additional fees/taxes/tariffs/duty and brokerage fees that are determined by each country upon arrival. Therefore, the recipient of the order is responsible for any/all taxes, duties and brokerage fees that may be imposed by your country at the time of receipt.
Can I place a phone order?
Due to the volume of orders and potential credit card related liability issues, we are unable to process phone orders.